08000123456

Voice of the Client | Case Studies | Aurora Pro Clean

All our contract cleaning teams are experienced, friendly and highly trained people who are dedicated to providing you with a high quality effective service.

Many of our teams have worked for the same clients for many years: as such, they always look to build a relationship with you – it’s an essential part of our service.

To find out how effective our service really is, we conduct a monthly survey called “Voice of the Client” Our parent company has been doing this for nearly 6 years now. It’s a highly effective way to measure performance and manage the development of our products and service delivery.

We thought sharing how well we do would be a good way to show you how effective we really are.

Our current quarterly score is: 96.8% APPROVAL RATING

“Our teams are friendly and helpful” 94% agree

“Our standard of cleaning is excellent” 92.3% agree

 

Our 2013 average score is: 96.4% APPROVAL RATING

“Our teams are friendly and helpful” 94% agree

“Our standard of cleaning is excellent” 93.7% agree

 

Our 2012 average score was: 96% APPROVAL RATING

“Our teams are friendly and helpful” 95% agree

“Our standard of cleaning is excellent” 94% agree